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Buyer protection which is offered as an option by some of our merchants complements SOFORT Überweisung offering even more trust. It works like a trustee service and provides you with a money-back guarantee if ever delivery is not carried out. You can recognize participating online shops where you have the choice to activate Buyer Protection when making payments with SOFORT Überweisung by the Buyer Protection symbol in our payment form.
Some of our merchants offer Buyer protection as an option. When making payments with SOFORT Überweisung you can select Buyer Protection. That means the purchase amount is not transferred directly to your merchant, but remains for 14 days in an Deutschen Handelsbank account. During these 14 days you have the chance to make a claim if the goods are not delivered.
Buyer Protection is only applicable for your purchase when you see the green Buyer Protection seal during the payment process via SOFORT Banking.
Delivery delays can happen to any merchant. In such cases, however, you can claim Buyer Protection within a period of 14 days after purchase. If the merchant informs you of a delay after you have placed and paid for your order, please note that period of Buyer Protection is not automatically extended. If you make your claim within this time period, you are still protected.
After the payment procedure, you will receive a confirmation email from the Deutschen Handelsbank that contains further details of your Buyer Protection. If the purchased goods are not delivered, you can claim Buyer Protection within 14 days. You do this via a link that is provided in the confirmation email. Following this, the Deutschen Handelsbank will call on the merchant to provide proof of delivery. If the merchant fails to comply within 5 days, you will receive your money back.
Discover and test SOFORT Überweisung step by step with no obligation: a demonstration will help you. Find out how SOFORT Überweisung works.
Discover our most popular merchants and service providers who offer SOFORT Überweisung. Your favourite shop is sure to be among them!