Frequently Asked Questions for businesses

Yes, the email is actually from us. The sender address is info@sofort.com - your reliable connection to us.

You will find the reasons for the termination in the termination email that we sent you.

Your questions are important to us! Please respond directly to the email you received from us. We are here to help you.

Unfortunately, you will no longer be able to access your account after the termination date has passed. Please keep this in mind when making your plans. To the login: 

You can continue to use Sofortüberweisung via our third-party partners. This way you remain in safe hands. You can find an overview of our partners here:

Your merchant portal is available here to manage your account and more. To login:

In your merchant portal, you will find the "Invoices" section under "My account", where you can download your monthly invoices up to the termination date. You will find your transaction overview in the merchant portal under "Transactions for - instant transfers" until termination takes effect. To login:

Yes, after the termination date, there will no longer be an active direct debit mandate. Fees will no longer be debited from your account.

Bank Transfer via Klarna Payments offers you the same great payment option you have relied on via SOFORT. Only now, you also get Klarna's signature smoooth user experience. This means it’s easier than ever for customers to checkout and for merchants to benefit from Klarna’s expertise and reach.

Add Bank Transfer to your website with a quick and simple integration. Simply select the payment methods that best suit your business or integrate through payment service providers. 

Need a custom solution? We can do that, too!  

If you’re a retail merchant, you can

 If you already have a Klarna Payments integration, all you need to do is switch on ‘Pay by Bank Transfer’ to activate it immediately.

With Klarna Payments, you gain access to a wide range of payment methods that are available for your industry and business model, including Buy Now Pay Later (BNPL)*, Bank Transfer, and more - all from one platform. What’s more, all Bank Transfer payments (for retail merchants and their customers) are guaranteed on Klarna Payments, whereas all payments via SOFORT were at the merchants’ risk.

You can enjoy all these benefits without incurring a one-off setup fee or basic monthly fee. Instead, you just pay transaction fees, making it a cost-effective solution for all your payment needs.

*Please note that regulated specialist merchants can only offer our Pay Now service.

Absolutely! Previously, with Bank Transfer via SOFORT, the settlement process was solely between the consumer and you, our partner. By introducing Bank Transfer via Klarna Payments, we can relieve the burden.

Klarna receives the funds, conducts the reconciliation, and provides complete order management support, including refunds. Plus, you can rest easy knowing that you will receive scheduled payouts, all guaranteed*!

*For retail merchants only, regulated specialist merchants can offer our non-guaranteed Bank Transfer service.

Your customers will now need to look for the well-known pink Klarna badge for Bank Transfer. In Germany and Austria, where there is a longer history with SOFORT, we will keep the Sofortüberweisung label and combine this with the pink Klarna badge.

Retail merchants can offer Pay by Bank Transfer as well as Pay Later options as long as it is part of the standard Klarna Payments offering for that market. 

Buy Now Pay Later (BNPL) is not available for regulated specialist merchants. This is because the regulations that govern these merchants are very strict and do not allow for the use of BNPL services. For more information, please contact your account manager at Klarna.

Yes, there are some restrictions in Klarna Payments.

No, we offer Klarna payment services in one complete, seamless package! Please follow the integration guidelines for your industry category.

Yes, there are some restrictions. Please take a look at

As a regulated specialist merchant, you can offer Pay by Bank Transfer (non-guaranteed) to your consumers. Strict regulations mean that you cannot use our Buy Now Pay Later (BNPL) services.