Frequently Asked Questions for consumers

Don’t worry, your Sofortüberweisung (Bank Transfer) service hasn’t disappeared, it’s now available from its new Klarna home!

We’ve kept everything you love about Bank Transfer through SOFORT, we’ve just brought it under the Klarna brand. This means that the payment process is now smooother and better than ever before. With Klarna Bank Transfer, you can expect a more streamlined checkout experience, faster payment processing times, and improved security measures.

We’re so excited to be offering our customers the best possible payment experience and we’re confident that you will notice the difference. So sit back, relax, and enjoy the seamless payment process with Klarna!

Yes, now it’s part of Klarna Payments, you will need an account to use Bank Transfer as a payment method. 

This is a good thing – it means we can ensure the safety of your payments and provide you with a better user experience. By creating an account, you also gain access to more features, including the ability to track all your purchases and manage your payments more efficiently.

You can’t use Buy Now Pay Later (BNPL) with all merchants – regulated specialist merchants (such as gambling sites) are subject to strict regulations that do not allow for this service. You can use Pay by Bank Transfer with these merchants.